Supplier Identification

www.thewoodturning.school is a site operated by Woodturning Online Ltd.

We are registered in England and Wales under company number no. 15709505  –  Registered Office(s): Garthowen Garden Centre, Alton Lane, Four Marks, Hampshire, GU34 5AJ

We are not VAT registered.

Contract Execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

In-person Tuition Bookings

Bookings for group courses are subject to a minimum of THREE student bookings to run. You are welcome to book a single place on any group courses and join others booked. However, we reserve the right to change your booking to another suitable date if the minimum required number is not reached 14 days before the date booked. Should this occur, we will contact you with alternative dates. If a convenient date cannot be agreed upon, we will be happy to refund your deposit or offer you credit to use on an alternative course.

Bookings are to be made using the booking facilities on the Website. This ensures you receive the necessary emails and information pertinent to your booking. The booking will be confirmed after availability has been checked externally from the website in domestic diaries. Following confirmation, the full balance of the tuition cost is payable. Your confirmation email will provide you with links to do this using the secure services of Stripe. Payment must be made with 36 hours to avoid the booking being automatically cancelled.

Following payment, you will receive a formal confirmation email and then, one week before your lesson, joining instructions will be emailed to you together with other pertinent information.

Intermediate & Advanced Classes

Courses that are not suitable for beginners or those with limited knowledge and skills in woodturning are clearly marked in the class description. To join an intermediate or advanced class, you must confirm that you have a reasonable knowledge of woodturning to attend. You will not be able to complete the booking process without this confirmation. We determine an intermediate turner as being a person who can mount a piece of wood to the lathe in spindle and faceplate orientation, to safely use a bowl gouge, spindle roughing gouge and a spindle gouge, and have a reasonable knowledge of the basic cuts required to safely turn wood in a variety of projects (such as a bowl and a lidded box) without supervision.

Booking onto a class that is deemed to be beyond your skill
level may result in you being asked to leave without refund.

Deposit: You have an option to pay a non-refundable deposit of 30% per person at the time of booking. This will secure your place on the course booked. The invoice for the balance will be sent shortly after you book. Gift cards, voucher codes or coupons cannot be used against deposit payments, only the balances due.
Balance Payment: For group bookings, your balance is due no later than two weeks prior to the course date. You will be sent a reminder. If you are booking within two weeks of the course date, the full amount must be paid. 1-1 Tuition must be paid for with 36 hours of receiving confirmation.

booking amendments

If you need to reschedule your booking more than 14 days before your course date because you can no longer attend on the original date booked, we will do our best to accommodate you on the next available date for the course booked. If no suitable date can be agreed upon, or the amendment falls within 14 days of the course date, the booking shall be deemed cancelled, and the cancellation fees below will apply.

Rescheduling your course date is subject to a £10.00 fee to cover administration and advertising the vacant space on the original course. This fee will be added to your final balance invoice.

Swapping from one course to another constitutes a cancellation of the original booking.

IF YOU CANCEL:

More than Two Weeks Before Course: If you cancel your booking two weeks or more before the start date of your course, your deposit (if paid) will be forfeit. If you paid the full balance at the time of booking, we will refund the full amount less £50.00.
Within 14 Days of The Course: If you cancel two weeks or less prior to the booked date, all monies paid will be forfeited. However, if we can book (a) new student(s) on the course for the date you cancelled, we will be happy to fully refund you less your £50.00 deposit after the course has taken place.

If we Cancel:

We reserve the right to cancel courses at any time up to the course date. In the unlikely event we have to cancel your lesson, you will be offered an alternative date or a full refund.

Travel Arrangements:

Please do not make travel arrangements or overnight accommodation bookings until at least 7 days before the course date. We cannot reimburse you for any expenses incurred in the event of cancellation other than those for the course itself. Please ensure you have adequate travel insurance if you are travelling and staying overnight.

Online Tuition Videos

Content: The service is limited by the currently available content and any further content that is added or amended in the future. The techniques shown in the lessons are our recommended application methods for each of the products in the lessons. Other techniques may be possible and may be added in the future. To the best of our knowledge, the information and techniques provided and demonstrated are accurate.

Learning Support: As our online courses are remotely accessed, support is limited. An ‘Ask the Teacher’ button is provided on each lesson page to enable you to contact the lesson provider directly. It is there for course and subject queries only. Where a question asked through this button is answered in the lesson, providers reserve the right not to respond to it. Be sure to watch and read all the lesson content before contacting the teacher.

Translations: Where possible, video and site translations are provided by automated services. We cannot guarantee a perfect translation of the content into any language other than English.

Technical Support and Access: Woodturning Online Ltd will provide technical support to individuals who have purchased an Online Course, under the provisions referred to below.

If you report a fault to us, we will use reasonable endeavours to provide a solution but do not guarantee that the technical support provided will resolve your technical problems. Woodturning Online Ltd does not give any warranties as to the technical advice given. If you receive technical advice from us, we will not accept any responsibility for any problem.

We are not obliged to offer you technical support regarding your use of any of the lessons available on the Website. Still, we may elect to do so, and the extent of any such technical support is entirely at our discretion.

You accept and acknowledge that downtime may be required regarding the infrastructure connected to the Website and that technical support may not be available during such periods of downtime. Further, you accept that you will not have a claim for breach of contract or otherwise in respect of such period of unavailability.

We will use reasonable endeavours to make the online lessons available but cannot guarantee uninterrupted, timely, or error-free availability or that defects will be corrected. We reserve the right to suspend access to the Website for scheduled or emergency maintenance, repairs, or upgrades to improve the Website’s performance or functionality.

You also accept and acknowledge that Woodturning Online Ltd cannot be held responsible for any delay or disruptions to your access to the online lessons as a result of such suspension or any of the following:
– The operation of the Internet and the World Wide Web, including but not limited to viruses;
– Any firewall restrictions that have been placed on your network or the computer you are using to access the Online Course;
– Failures of telecommunications links and equipment or Updated browser issues.

System Requirements: Our online lessons feature High-Definition videos, images, and text. To fully enjoy the videos and images on the site, you need a good-quality internet connection. We are not able to provide technical support to students on the quality of your internet connection.

Intellectual Property: At all times, Woodturning Online Ltd remains the owner of the intellectual property in our own online lessons and any downloaded Course Materials. For courses provided by external tutors, at all times, the provider remains the owner of the intellectual property in their online lessons and any downloadable Course Materials.

Purchasing a lesson grants you a non-exclusive, non-transferable licence to use the Course Materials content to study for the Online Course. You also understand that lessons may be removed at any time by Woodturning Online Ltd and/or external providers.

You may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way any of the Course Materials. You may not modify, adapt, merge, translate, disassemble, decompile, recompile or reverse engineer any software forming part of the Online Course, Course Materials and/or Online Study Materials, create derivative works based on the whole of or any of their parts, or incorporate these into any software program. The use of the Online Course, Course Materials and/or Online Study Materials not expressly permitted in these Terms is strictly prohibited. It will constitute an infringement of either Woodturning Online Ltd’s copyright and/or Woodturning Online Ltd’s other intellectual property rights.

Liability: Brief Health and Safety considerations are provided and must be watched before the main lessons of the course are taken. It is the student’s responsibility to ensure the safety of themselves and their workshop when following the lessons.

Gift Vouchers/Coupon Codes

Purchased gift vouchers or issued discount/coupon codes are valid for use against all products and services at hampshiresheen.com (with the exception of demonstration bookings) (unless otherwise stated) within a maximum of 12 months from purchase. After this time, they are not redeemable.

Gift Vouchers or discount/coupon codes can be redeemed within their expiry time on this website or at our physical shop when we are open. They cannot be exchanged for cash, nor can change be given. A different in cost between the voucher value and the course cost can be paid by card at the time of booking.

Spaces on courses are subject to availability and we advise booking early to ensure the most convenient date for you.

Email Newsletter

If you sign up to a newsletter on our website, we will use your email address to send you information about our products, services or company news we feel you may be interested in receiving. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Physical Product information

The products on this website come from the United Kingdom. They are printed to order and undergo a quality check both before and after production. Due to variances in printing technologies and the surfaces to be printed onto, colour rendition may differ from product to product. This is entirely normal and should be expected.

The appearance of product images on the website are mock-ups and slight colour variation may be apparent between the image and the actual item once received. Likewise, colours may appear to vary from device to device. As far as reasonably possible, we have produced the images to be as accurate to the physical item as possible.

Shipping

Shipping is calculated by your geographical area and the weight of the items in your order. Prices vary depending on your location and weight, and you are always charged the lowest amount possible for your shipping costs. Shipping costs change regularly, and we ensure we keep them up to date on the site so you are not over or under charged.

Right to Cancel Physical Product Purchases

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of fourteen days, beginning on the day after you receive the goods.

If you are in possession of the goods, you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following:

for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.

for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

following the opening and/or use of the product from within the container. Any goods returned must be in a sealed, unused condition and suitable for resale.

for the supply of audio or video recordings or computer software if they are unsealed by you.

for the supply of newspapers, periodicals or magazines.

for gaming, betting or lottery services.

Visiting the Workshop

We have a very active social media presence and post many photographs and videos of day-to-day life in and around the workshop. If you are visiting the workshop either as a customer, socially, student, or otherwise, your image and/or voice may be captured by a smartphone, video or stills camera, CCTV, or other recording device.

You will be asked for your permission for your image to be posted on our social media sites, including but not limited to Facebook, Instagram, TikTok, X, or YouTube, and also any marketing material. Any image or recording used will be used to promote the workshop in a positive way and will not in any way be defamatory to you.

If anyone under the age of 16 is in the workshop, they must be accompanied by a responsible adult who can make decisions about that child’s image/recording being used in marketing, promotional, social media material.

In all cases of photography or media capture of your voice or image, you must complete and sign a model release form. 

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

Strictly necessary cookies – These are cookies that are essential to the operation of our website.

Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.

Functionality cookies – These cookies are used to recognise you when you return to our website.

Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

The IP address of your computer.

The referring website from which you have got to our website from.

The reasons for this are:

To make ongoing improvements to our website based on this data.

To see our most popular sources of business.

GDPR

In accordance to the new GDPR which comes into effect in May 2018, here is the core information on who Woodturning Online Ltd processes your data, and what data we hold:

What Information is Collected From Website Visitors: ip addresses, device information, access information, cookies, visit duration and tracking, email address, phone, name, shipping address and billing addresses, purchased products and mailing list signed up to;

How and Where the Personal Information Is Processed:  If you have made a purchase through this website: The data held is held on the payment website (Stripe if you make a purchase from this website), your purchase information, name, addresses, email address and phone number are stored in your account on this website and is also transferred for the legal recording financial transactions on our accounting software called Xero. The information is also used for internal sales reporting to assist with the development of the business. Occasionally, your name and email address, as well as purchase history will be used to send marketing messages to you. If your signed up to an email newsletter on this website: We only have details of your email address, and this is only stored on this website for use in marketing campaigns and email newsletters.

Who Has Access to This Personal Data: Martin Saban-Smith is the only person who has access to the information on this website. PayPal have access to financial transactions via their website, and our accountant has access to the data for use in preparation of company accounts and day to day running of the business.

Contact Details of the Assigned Data Protection Officer: Martin Saban-Smith. Contact via email HERE, or write to Martin Saban-Smith, Garthowen Garden Centre, Alton Lane, Four Marks, Hampshire. GU34 5AJ. Call 01420 560077.

How to Lodge a Data Subject Access Request: You can request your personal data by following the GDPR link in your account dashboard on this website.

How Long is Your Personal Information Held: Legally, we have to hold details of financial transactions for seven years in accordance to HMRC regulations after the date of the transaction. Other, non-financial details will be held on this website until you request they are deleted or you cease to interact with the website when they will be deleted within 12 months of your last interaction.

Notices

All notices you send us must be sent to the contact details on this site (link). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.